FAQS
Find answers to common questions about our hotel, rooms, and services. If you need more information, please contact our team.
Frequently Asked Questions
Find answers to common questions about our accommodations and services.
What time are check-in and check-out?
Check-in begins at 3:00 PM and check-out is strictly by 12:00 PM noon. This allows our housekeeping crew sufficient time to thoroughly sanitize and prepare rooms for arriving guests.
What is your booking and cancellation policy?
Bookings are confirmed with a verified payment receipt or downpayment. Standard cancellations are accepted up to 24 hours before your scheduled arrival date without any penalty fee.
Cancellations made within 24 hours of arrival or no-shows may be subject to a one-night cancellation charge plus applicable taxes.
Which payment methods do you accept?
We accept GCash, Maya, Major Credit & Debit Cards (Visa, Mastercard), as well as direct cash payments at the hotel reception desk.
For online reservations, you can conveniently submit your GCash or digital wallet reference number and payment screenshot for instant verification.
Is early check-in or late check-out available?
Early check-in (before 3:00 PM) and late check-out (after 12:00 PM) are subject to room availability on the day. Please inform our front desk team in advance, and we will do our best to accommodate your schedule.
Do you offer Wi-Fi throughout the hotel?
Yes, absolutely! Complimentary high-speed fiber Wi-Fi is accessible throughout all guest suites, private balconies, hotel lobby, pool area, and restaurant.
Are parking facilities available?
Yes. We provide 24/7 guarded, secure on-site parking for all registered hotel guests free of charge. Valet parking service is also readily available upon arrival.
Do you offer room service and what amenities are included?
Room service is available daily with a curated gourmet dining menu. Each room includes premium plush bedding, luxury organic toiletries, mini-refrigerator, smart LED TV, hot/cold shower, and complimentary coffee & tea station.
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Still have questions?
Our 24/7 guest services and concierge team are always here to assist you.